Warehouse managers are always on the lookout for new and innovative ways to improve their processes and to make their operations more efficient. Better efficiency can mean several things; improved productivity, faster customer service, and ultimately, increased profitability.
These days, all businesses operate in an environment in which 3 out of 5 customers are willing to try a new brand or company for a better customer service experience.* Yet, when working on improvements to customer service, many businesses limit their activities to employee interactions with their customers either in person, by telephone, or over the web. Businesses often overlook, as a component of customer care, the shipping packages that customers receive from e-commerce purchases.
Are you using packing tape, also known as plastic, pressure-sensitive tape, for sealing and shipping cartons from your warehouse? If so, perhaps you think this approach is working just fine. However, what if there are good reasons to consider an alternative? Read on to learn seven good reasons to consider switching from plastic, pressure-sensitive to reinforced, gummed tape [also known as water-activated tape (WAT)].
Packing glassware and other fragile items can be challenging. The last thing you want is for your breakables to arrive at their destination cracked, shattered, or otherwise damaged. Here’s a guide to help you avoid making costly mistakes when preparing your glassware for shipping.
The automotive aftermarket industry has seen unprecedented growth in the last few years, thanks largely to the boom of online auto parts sales. According to Hedges & Company, online sales of auto parts in the U.S. have now risen to roughly $7.5 billion per year.
If companies don’t know their carton sealing options, they tend to default to using hand-held tape guns with plastic tape. Most people are familiar with tape guns since they are readily available through a wide variety of distribution channels and are relatively inexpensive. However, with e-commerce growing rapidly and becoming an increasingly important part of company’s revenue mix, it is important to understand an alternative carton sealing approach; water-activated tape (WAT) dispensed by gummed tape dispensers. Understanding the differences between gummed tape dispensers and hand-held tape guns will help you choose the most effective approach for your company.
Take a moment to listen – really listen – to your customers and they will tell you how to succeed. Companies that cultivate an organization-wide culture of listening and responding to what customers tell them have a competitive advantage.
ANSONIA, CT, May 18, 2017 – Ansonia-based Better Packages, Inc. will celebrate its 100th anniversary on Thursday, May 25. The celebration will be held at its corporate headquarters, 4 Hershey Drive, Ansonia. The company develops, manufactures and markets the Better Pack® brand of water-activated tape dispensers.
Shipping heavy packages can be challenging and mistakes expensive. To avoid missteps, read this blog to learn about 4 mistakes commonly made when shipping heavy packages.
Whether you’re shipping heavy packages, shipping delicate glassware, or striving to improve eCommerce packing and delivery, it’s critical that the items inside your shipping cartons arrive safely to their destination. You want the user experience to delight your customers to ensure repeat purchases. Satisfied customers grow your business base and minimize costs caused by returned or damaged merchandise. A big part of ensuring carton security is using a versatile tape, so the carton can withstand the rigors of the shipping process.
When considering carton sealing tape, businesses generally choose between using plastic, pressure-sensitive tape and paper, water-activated tape. Past blogs have addressed the difference between the two tapes. Here we discuss the relative performance of the two types of tapes in a controlled research environment. The study was conducted by an independent research firm, SGS North America, which was asked to analyze productivity and tape integrity. This post provides a brief overview of the test results of the independent testing. The complete test report can be found here.