When the furniture that a customer purchased arrives intact and undamaged, it is positive experience both for them and for you. When the opposite occurs, and merchandise is damaged on its way to a customer, it can be costly in more ways than one.
First, there is the expense of returning and/or replacing the damaged item. That includes staff time, materials, shipping costs, etc. Second, disappointing a customer can also tarnish your reputation. Especially in the age of social media, you don’t want a shipping incident to be publicized and affect your standing in the market and impact future sales. Consequently, it pays to take the necessary action to ensure your furniture merchandise shipments are properly protected.