Take a moment to listen – really listen – to your customers and they will tell you how to succeed. Companies that cultivate an organization-wide culture of listening and responding to what customers tell them have a competitive advantage.
ANSONIA, CT, May 18, 2017 – Ansonia-based Better Packages, Inc. will celebrate its 100th anniversary on Thursday, May 25. The celebration will be held at its corporate headquarters, 4 Hershey Drive, Ansonia. The company develops, manufactures and markets the Better Pack® brand of water-activated tape dispensers.
Shipping heavy packages can be challenging and mistakes expensive. To avoid missteps, read this blog to learn about 4 mistakes commonly made when shipping heavy packages.
Whether you’re shipping heavy packages, shipping delicate glassware, or striving to improve eCommerce packing and delivery, it’s critical that the items inside your shipping cartons arrive safely to their destination. You want the user experience to delight your customers to ensure repeat purchases. Satisfied customers grow your business base and minimize costs caused by returned or damaged merchandise. A big part of ensuring carton security is using a versatile tape, so the carton can withstand the rigors of the shipping process.
When considering carton sealing tape, businesses generally choose between using plastic, pressure-sensitive tape and paper, water-activated tape. Past blogs have addressed the difference between the two tapes. Here we discuss the relative performance of the two types of tapes in a controlled research environment. The study was conducted by an independent research firm, SGS North America, which was asked to analyze productivity and tape integrity. This post provides a brief overview of the test results of the independent testing. The complete test report can be found here.
Water-activated tape, also commonly known as gummed tape, is an effective carton sealing solution that forms a strong and permanent bond. Water-activated tape (WAT) literally bonds to corrugated cartons. For your business, adhesion is important. It means your products stay safe in transit, and saves time and money in the shipping process.
Since WAT requires a dispenser to wet and cut the tape efficiently, you will need to perform a few simple maintenance tasks to make sure that your company achieves these advantages consistently. You may wonder why these tasks are required? This post offers an overview of the benefits of preventative maintenance for water-activated tape dispensers.
Successful companies know how important it is to learn what customers need. One of best sources is their distributor network. “Companies that want to get close to their end-users should build a network of Tier One distributors and listen to them,” advises Marc Schaible, Business Development Director for Better Packages, an IPG brand. “IPG has found that building this kind of selective authorized distributor network is critical to success. These exceptional distributors act as a bridge to customers. They are key to understanding customers’ needs and the ways a product satisfies them.”
As a shipping manager, you need a variety of skills to master the complex task of making sure your company’s orders are shipped and delivered safe and on-time. To be successful in this position, you must be well-versed in budgeting and reporting, organized, have good leadership skills and communicate well. Increasingly, a shipping manager must be comfortable working with information systems and reporting to management on activities and issues.
This blog focuses on the picking and packing portion of the shipping manager’s job. A business can receive many benefits by focusing on picking and packing including increasing worker productivity and enhancing security. Read this blog to learn about picking and packing and the successful shipping manager.
Want to make your products better? Start with your shop floor. Involve your employees early and often. They know how to make your products better. When companies make their employees a key part of their continuous quality improvement programs, they make superior products a reality, not a wish.
Packaging and shipping glassware can seem fraught with risk. However, there are a few steps you can take to help remove the stress out of the packing and shipping process.
This post examines several tips that will help you to ensure that you safely pack and ship glassware.
Your e-commerce customer’s perception of your company is influenced by the way you handle order delivery. E-commerce customers have an increasingly high bar when it comes to customer satisfaction, and that includes speed of delivery, product security and branding. Fall short of expectations, and your customers are likely to move on to another company that will meet their requirements. As noted in the acclaimed book, Leading on the Edge of Chaos, by Daryl R. Conner, if you can reduce your customer defection rate by 5%, you can increase your profitability by 25%-125%. Read this blog to learn how to meet your customers’ delivery expectations.