Want to make your products better? Start with your shop floor. Involve your employees early and often. They know how to make your products better. When companies make their employees a key part of their continuous quality improvement programs, they make superior products a reality, not a wish.
Many companies want to make continuous quality improvement (CI) part of their standard operating procedure, but fail because they don’t include everyone in the company – from top to bottom – as active participants. Companies that have integrated this concept into their culture are the ones that continue to evolve and improve.