When your customers are silent, do you take that as a sign they are happy? If your company has the attitude that “no news is good news” when it comes to your customers, get ready for a big surprise. No news is rarely good news.
How does a company live to age 100 and beyond? At a time when the average lifespan of companies listed on the S&P 500 is only 15 years, what does it take to hit the century mark? One company, Better Packages, Inc. knows. The company, based in Ansonia, CT, develops and markets equipment to dispense water-activated packaging tape. During 2017, the company will be celebrating their century mark.
Philip L. White, Better Packages' CEO, shared some thoughts on corporate longevity that can help businesses of all sizes outlast their competitors: