The e-commerce supply chain, for all its sophistication, is a violent place if you are a carton that must get from point A to Point B. You are handled by many people who may throw you around without much thought to your importance as a customer’s “first impression”. This carton on your customer’s doorstep is his or her first interaction with your company – so make it a good one. Ship your merchandise in a sturdy and well-packaged container – a corrugated one.
Shipping pharmaceuticals brings with it a unique set of risks. Shipments must arrive on-time, intact and at the right temperature. When a non-medical shipment goes wrong, a customer can be disappointed. But when a pharmaceutical shipment doesn’t go as planned, it can affect the health of a patient. Yet with all the advances in pharmaceuticals, not much has changed in the last 30 years regarding the way pharmaceuticals are transported. Many are still moved from warehouse to retail stores by small regional carriers.
Now is the time to gear up for the holiday shipping rush.
These days, all businesses operate in an environment in which 3 out of 5 customers are willing to try a new brand or company for a better customer service experience.* Yet, when working on improvements to customer service, many businesses limit their activities to employee interactions with their customers either in person, by telephone, or over the web. Businesses often overlook, as a component of customer care, the shipping packages that customers receive from e-commerce purchases.
Winter-weather enthusiasts purchase their sporting equipment through a variety of channels including specialty stores, chain stores and online.
Since 2012, online sales of winter sporting equipment has averaged approximately 20% of total sales in the U.S, making ecommerce a vibrant $180 million category.
If you are engaged in the online sale and the shipping of snowboards and ski equipment, you know that they require careful attention to make sure they arrive to customers in ready-to-use shape.
Read on to learn some best packing practices for ski and snowboard shipments.