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A company’s shipping practices can have a significant impact on its success. From customer satisfaction to how shipping costs impact your bottom line, there are many factors to consider. This includes your choice of shipping materials.
For e-commerce businesses, lost, stolen, and damaged packages represent a cost that, if not controlled, can cripple a company. How common is it that a shipment doesn’t arrive at its intended destination in good condition? Shipping companies are, of course, reluctant to share these types of stats. But, it’s safe to say that undesirable outcomes occur frequently.
If you are shipping cartons directly to your customers, you know the importance of choosing proper packaging to ensure the safety of your products throughout the fulfillment process.
For e-commerce businesses, packaging is a significant expense. Consequently, the choices you make regarding the materials you use can have a big impact on profitability. Two popular options are padded envelopes and boxes. Which is the better choice for your operation? That depends on a number of factors.
The explosive growth of e-commerce in recent years is a double-edged sword. While it has created tremendous opportunity for retailers, that opportunity has likely enticed many competitors into the market. Consequently, shipping merchandise effectively and efficiently is more important than ever. With customers increasingly vocal about their purchase experience, if at any point complaints start to rise or your shipping ROI starts to fall, it’s time to reassess your shipping strategy.
The sale of electronics by e-commerce retailers has exploded in recent years, and there seems to be no end in sight for the upward trend in the industry. However, if your company doesn’t ensure merchandise arrives safely, you may see your own sales take a nosedive.
Jewelry sales in the U.S. continue to skyrocket. GIA, a leading worldwide authority on diamonds and other stones, quoted a Mastercard-SpendingPulse survey in noting that holiday spending in particular increased nearly six percent last year. If your company seeks to capitalize on rapid jewelry industry growth, how you pack and ship your merchandise is critical.
The online automotive aftermarket retail industry is highly competitive and getting more so every day. How can you gain a strategic advantage in this environment? One way is to reduce your expenses, which gives you more capital for everything from expanding your product line to doing more marketing.
A great way to grow your automotive aftermarket business — or any business — is to deliver an exceptional customer experience. In fact, as Forbes notes, it may be the best way to expand your business.
Whether your company ships a few packages every week or hundreds each day, packing and shipping costs impact your bottom line. Implementing changes to your packaging and delivery practices that save time and money can ultimately have a very positive impact on your shipping ROI. Plus, these cost-control measures are relatively easy to make.
You’ve worked hard to create products that appeal to the marketplace, and your efforts are paying off in sales. The last thing you need as you strive to maintain your positive reputation, is for customers to be disappointed by damaged goods. Unfortunately, packages do get damaged and products are broken while in the shipping stream. In fact, according to a widely reported study by analysts at customer service software and data provider StellaService, as many as 1 in 10 packages sustains damage in-transit. While you cannot control whether a shipper handles a package properly, you can control how you respond to an incident.